Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at caesariandecors@gmail.com

Contact Us

+91 63012 50815

+91 63012 50815

caesariandecors@gmail.com

2/19, Devinagar, Benachity
Durgapur, Paschim Bardhaman
West Bengal, Pin 713213

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    Frequently Asked Questions

    Is my order confirmed?

    You will receive an email and an sms on order confirmation. Please contact our helpdesk (caesariandecors@gmail.com) if you are unsure.

    When will you ship my order?

    We normally ship all orders within 2 business days. Final delivery time will vary based on location.

    When will my order get delivered?

    Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.

    How much do you charge for delivery?

    We dont charge delivery fee.

    How can I track my order?

    An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by logging in on our website or click on Track Order.

    If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately.

    I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?

    Unfortunately, invoices are mandatory due to Government regulations.

    I have received a damaged product, what should I do?

    In the event that you receive a damaged product, please initiate a return or reach out to us on caesariandecors@gmail.com within 24 hours of delivery and we will resolve the issue to your satisfaction.

    Please ensure that packaging of the recieved product is intact with you for return/replacement.

    We need an unboxing video to claim a return for a damaged /wrong/ missing product. within 24 hours from the time of delivery.

    What is the condition for Same Day Delivery?
    • Orders placed till 3 pm from monday to saturday are eligible for NDD except for holidays and sunday.
    • Next Day Delivery is available only for selected pincodes.